Image from Amazon.com
Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type:
TextPublication details: Chicago : American Library Association, 1998.Description: xvii, 243 p. : ill. ; 28 cmISBN: - 0838934897 (alk. paper)
- 025.5 HER A 21
- Z711 .H45 1998
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reference text books | All India Institute of Speech and Hearing | R-3/2 | 025.5 HER A (Browse shelf(Opens below)) | Available | 17506 |
Total holds: 0
Includes bibliographical references (p. 231-237) and index.
There are no comments on this title.
Log in to your account to post a comment.