Normal view MARC view ISBD view

Assessing service quality : satisfying the expectations of library customers /

Hernon, Peter.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman. - Chicago : American Library Association, 1998. - xvii, 243 p. : ill. ; 28 cm.

Includes bibliographical references (p. 231-237) and index.

ISBN: 0838934897 (alk. paper)

LCCN: 98008815

Subjects--Topical Terms:
Public services (Libraries)--Evaluation.
Public services (Libraries)--Evaluation.--United States

LC Class. No.: Z711 / .H45 1998

Dewey Class. No.: 025.5 HER A

Print
Cite
Add to your cart (remove)
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
PUBMED NLIST Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org) LLBA ComDisDom J-gate