High tech, high touch : library customer service through technology /
Jurewicz, Lynn.
High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler. - Chicago : American Library Association, 2003. - viii, 142 p. ; 25 cm.
Includes bibliographical references (p. 135-137) and index.
Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.
0838908608 (pbk. : alk. paper)
2003010087
Libraries and the Internet.
Public services (Libraries)--Technological innovations.
Customer services--Technological innovations.
Library Web sites.
Z674.75.I58 / J87 2003
025.524 JUR C
High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler. - Chicago : American Library Association, 2003. - viii, 142 p. ; 25 cm.
Includes bibliographical references (p. 135-137) and index.
Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.
0838908608 (pbk. : alk. paper)
2003010087
Libraries and the Internet.
Public services (Libraries)--Technological innovations.
Customer services--Technological innovations.
Library Web sites.
Z674.75.I58 / J87 2003
025.524 JUR C