000			01876cam a2200325 a 4500
999			_c9545 _d9545
001			13183880
003			OSt
005			20200313111339.0
008			030502s2003 ilu b 001 0 eng
010			_a 2003010087
020			_a0838908608 (pbk. : alk. paper)
040			_aDLC _cDLC _dDLC
050	0	0	_aZ674.75.I58 _bJ87 2003
082	0	0	_a025.524 JUR C _221
100	1		_aJurewicz, Lynn.
245	1	0	_aHigh tech, high touch : _blibrary customer service through technology / _cLynn Jurewicz and Todd Cutler.
260			_aChicago : _bAmerican Library Association, _c2003.
300			_aviii, 142 p. ; _c25 cm.
504			_aIncludes bibliographical references (p. 135-137) and index.
505	0		_aLibraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services.
650		0	_aLibraries and the Internet.
650		0	_aPublic services (Libraries) _xTechnological innovations.
650		0	_aCustomer services _xTechnological innovations.
650		0	_aLibrary Web sites.
700	1		_aCutler, Todd.
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip043/2003010087.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cRFT