| 000 | 01062cam a2200289 a 4500 | ||
|---|---|---|---|
| 999 |
_c9530 _d9530 |
||
| 001 | 1196933 | ||
| 003 | OSt | ||
| 005 | 20200313102154.0 | ||
| 008 | 980616s1998 ilua b 001 0 eng | ||
| 010 | _a 98008815 | ||
| 020 | _a0838934897 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aZ711 _b.H45 1998 |
| 082 | 0 | 0 |
_a025.5 HER A _221 |
| 100 | 1 | _aHernon, Peter. | |
| 245 | 1 | 0 |
_aAssessing service quality : _bsatisfying the expectations of library customers / _cPeter Hernon and Ellen Altman. |
| 260 |
_aChicago : _bAmerican Library Association, _c1998. |
||
| 300 |
_axvii, 243 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 231-237) and index. | ||
| 650 | 0 |
_aPublic services (Libraries) _xEvaluation. |
|
| 650 | 0 |
_aPublic services (Libraries) _zUnited States _xEvaluation. |
|
| 700 | 1 | _aAltman, Ellen. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cRFT |
||