Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

By:

Coffman, Steve

Material type:

TextPublication details: New Delhi : Ess Ess Publications, 2009.Description: viii, 182 p. ; 23 cmISBN:

9788170005780

Subject(s):

DDC classification:

025.524 COF 23

LOC classification:

Z711.45 .C64 2003

Contents:

Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Reference text books	All India Institute of Speech and Hearing		R-3/1		025.524 COF (Browse shelf(Opens below))					Available			17496

Total holds: 0

Includes bibliographical references (p. 157-176) and index.

Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?

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