01515nam a22001217a 4500020001800000082001800018100003900036245009900075260002900174300001100203505113400214650004501348  a9781405185509  a302.346 HER C  aHeritage, John and Clayman, Steven  aTalk in action /bInteractions, identities, and institutionscJohn Heritage and Steven Clayman  bWiley-Blackwell,c2010.   a312 p.  a1 Introduction 1 Part 1 Conversation Analysis and Social Institutions5 2 Conversation Analysis: Some Theoretical Background 7 3 Talking Social Institutions into Being 20 4 Dimensions of Institutional Talk 34 Part 2 Calls for Emergency Service 51 5 Emergency Calls as Institutional Talk 53 6 Gatekeeping and Entitlement to Emergency Service 69 7 Emergency Calls under Stress 87 Part 3 Doctor Patient Interaction 101 8 Patients Presentations of Medical Issues: TheDoctor s Problem 103 9 Patients Presentations of Medical Issues: ThePatient s Problem 119 10 History Taking in Medicine: Questions and Answers 135 11 Diagnosis and Treatment: Medical Authority and Its Limits154 Part 4 Trials, Juries, and Dispute Resolution 171 12 Trial Examinations 173 13 Jury Deliberations 186 14 Informal Modes of Dispute Resolution 200 Part 5 News and Political Communication 213 15 News Interview Turn Taking 215 16 Question Design in the News Interview and Beyond 227 17 Answers and Evasions 245 18 Interaction en Masse: Audiences and Speeches 263 19 Conclusion 280 Transcript Symbols 283 References 288 Index of Names 304 Index of Subjects 309  aConversation analysis; Dialogue analysis