Heritage, John and Clayman, Steven <br/><br/>
Talk in action /  Interactions, identities, and institutions 
John Heritage and Steven Clayman 
 -  Wiley-Blackwell,  2010.  
 - 312 p. 
<br/><br/>1 Introduction 1 Part 1 Conversation Analysis and Social Institutions5 2 Conversation Analysis: Some Theoretical Background 7 3 Talking Social Institutions into Being 20 4 Dimensions of Institutional Talk 34 Part 2 Calls for Emergency Service 51 5 Emergency Calls as Institutional Talk 53 6 Gatekeeping and Entitlement to Emergency Service 69 7 Emergency Calls under Stress 87 Part 3 Doctor Patient Interaction 101 8 Patients Presentations of Medical Issues: TheDoctor s Problem 103 9 Patients Presentations of Medical Issues: ThePatient s Problem 119 10 History Taking in Medicine: Questions and Answers 135 11 Diagnosis and Treatment: Medical Authority and Its Limits154 Part 4 Trials, Juries, and Dispute Resolution 171 12 Trial Examinations 173 13 Jury Deliberations 186 14 Informal Modes of Dispute Resolution 200 Part 5 News and Political Communication 213 15 News Interview Turn Taking 215 16 Question Design in the News Interview and Beyond 227 17 Answers and Evasions 245 18 Interaction en Masse: Audiences and Speeches 263 19 Conclusion 280 Transcript Symbols 283 References 288 Index of Names 304 Index of Subjects 309 
<br/><br/><label>ISBN: </label>9781405185509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conversation analysis; Dialogue analysis
<br/><br/><label>Dewey Class. No.: </label>302.346 HER C