library customer service through technology Jurewicz, Lynn. creator Cutler, Todd. text bibliography ilu Chicago American Library Association 2003 monographic eng

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viii, 142 p. ; 25 cm. Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services. Lynn Jurewicz and Todd Cutler. Includes bibliographical references (p. 135-137) and index. Libraries and the Internet Public services (Libraries) Technological innovations Customer services Technological innovations Library Web sites Z674.75.I58 J87 2003 025.524 JUR C 0838908608 (pbk. : alk. paper) 2003010087 http://www.loc.gov/catdir/toc/ecip043/2003010087.html http://www.loc.gov/catdir/toc/ecip043/2003010087.html DLC 030502 20200313111339.0 13183880