01597cam a2200277 a 450000100090000000300040000900500170001300800410003001000170007102000350008804000180012305000260014108200220016710000200018924501070020926000520031630000270036850400640039550506000045965000320105965000600109165000500115165000230120170000180122485600770124213183880OSt20200313111339.0030502s2003    ilu      b    001 0 eng    a  2003010087  a0838908608 (pbk. : alk. paper)  aDLCcDLCdDLC00aZ674.75.I58bJ87 200300a025.524 JUR C2211 aJurewicz, Lynn.10aHigh tech, high touch :blibrary customer service through technology /cLynn Jurewicz and Todd Cutler.  aChicago :bAmerican Library Association,c2003.  aviii, 142 p. ;c25 cm.  aIncludes bibliographical references (p. 135-137) and index.0 aLibraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services. 0aLibraries and the Internet. 0aPublic services (Libraries)xTechnological innovations. 0aCustomer servicesxTechnological innovations. 0aLibrary Web sites.1 aCutler, Todd.413Table of contentsuhttp://www.loc.gov/catdir/toc/ecip043/2003010087.html