@book{9519,
	author = {Goodrich, Jeanne. and Singer, Paula M. and Public Library Association.},
	title = {Human resources for results :},
	publisher = {American Library Association,},
	year = {c2007.},
	address = {Chicago, Ill. :},
	url = {http://www.loc.gov/catdir/toc/ecip0716/2007015743.html}
}