TY  - BOOK
AU  - Coffman,Steve
TI  - Going live: starting and running a virtual reference service 
SN  - 9788170005780
AV  - Z711.45 .C64 2003
U1  - 025.524 COF 23
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publications
KW  - Electronic reference services (Libraries)
KW  - Internet in library reference services
N1  - Includes bibliographical references (p. 157-176) and index; Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
ER  -