01255cam a2200277 a 4500 9497 9497 13090644 OSt 20200312180925.0 030212s2003 ilu b 001 0 eng 2003003616 9788170005780 DLC DLC DLC Z711.45 .C64 2003 025.524 COF 23 Coffman, Steve. Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. New Delhi : Ess Ess Publications, 2009. viii, 182 p. ; 23 cm. Includes bibliographical references (p. 157-176) and index. Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? Electronic reference services (Libraries) Internet in library reference services. 7 cbc orignew 1 ecip 20 y-gencatlg ddc RFT 0 0 ddc 0 0 R-3/1 AIISH AIISH 2020-03-12 0 025.524 COF 17496 2020-03-12 00:00:00 2020-03-12 RFT