01001cam a2200229 a 450000100090000000300040000900500170001300800410003001000170007102000180008804000180010605000230012408200200014710000200016724501580018726000460034530000270039150400640041850501990048265000460068165000440072713090644OSt20200312180925.0030212s2003    ilu      b    001 0 eng    a  2003003616  a9788170005780  aDLCcDLCdDLC00aZ711.45b.C64 200300a025.524 COF2231 aCoffman, Steve.10aGoing live :bstarting and running a virtual reference service /cSteve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.  aNew Delhi :bEss Ess Publications,c2009.  aviii, 182 p. ;c23 cm.  aIncludes bibliographical references (p. 157-176) and index.0 aReference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? 0aElectronic reference services (Libraries) 0aInternet in library reference services.