Coffman, Steve. <br/><br/>
Going live :  starting and running a virtual reference service / 
Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. 
 - New Delhi :  Ess Ess Publications,  2009. 
 - viii, 182 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 157-176) and index. 
<br/><br/>Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? 
<br/><br/><label>ISBN: </label>9788170005780 
<br/><br/><label>LCCN: </label>2003003616 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Internet in library reference services.
<br/><br/><label>LC Class. No.: </label>Z711.45  / .C64 2003 
<br/><br/><label>Dewey Class. No.: </label>025.524 COF