@book{9496,
	author = {Woodward, Jeannette A.},
	title = {Creating the customer-driven library :},
	publisher = {Ess Ess Publications,},
	year = {2009.},
	address = {New Delhi :},
	url = {http://www.loc.gov/catdir/toc/ecip0421/2004018840.html}
}