@book{919,
	author = {Mukhopadhyay, Marmar.},
	title = {Total quality management in education /},
	publisher = {Sage Publications,},
	year = {2005.},
	address = {New Delhi, India :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/2005008607-d.html}
}