@book{8956,
	author = {Barone, Orlando R., and Tellis, Cari M.},
	title = {Your voice is your business /},
	publisher = {Plural Pub.,},
	year = {c2009.},
	address = {San Diego, CA :},
	url = {http://www.loc.gov/catdir/toc/ecip0823/2008031125.html}
}