Human communication /
Michael Burgoon, Frank G. Hunsaker, Edwin J. Dawson.
- 3rd ed.
- Thousand Oaks : Sage Publications, c1994.
- xv, 376 p. : ill. ; 24 cm.
Includes bibliographical references and index.
PART ONE: THE VARIABLES IN THE COMMUNICATION PROCESS An Introduction to Human Communication Source Variables Receiver Variables Variables Inhibiting Effective Communication Nonverbal Communication PART TWO: COMMENTS ON THE FUNCTIONS OF HUMAN COMMUNICATION Persuasion Approaches to Gaining Compliance Persuasion Applications and Message Strategies Decision-Making Relational Communication Communication and Conflict