TY  - BOOK
AU  - Naterop, Jean B
AU  - Rovell, Rod.
TI  - Telephoning in English: professional English
SN  - 9780521708937
U1  - 428.34 NAT R 
PY  - 2011///
CY  - Cambridge
PB  - Cambridge University Press
KW  - English language
KW  - Conversation and phrase books
KW  - Textbooks for foreign speakers
KW  - Telephone etiquette
UR  - http://192.168.100.26/cdrom/270-18434.rar
ER  -