professional English Naterop, Jean B creator Rovell, Rod. text Cambridge Cambridge University Press 2011 monographic viii, 128 p. : ill ; 24 cm. B.Jean Naterop, Rod Revell English language Conversation and phrase books English language Textbooks for foreign speakers Telephone etiquette 428.34 NAT R 9780521708937 http://192.168.100.26/cdrom/270-18434.rar http://192.168.100.26/cdrom/270-18434.rar