TY - BOOK AU - Taylor,Brian TI - Quality in audiology: design and implementation of the patient experience SN - 9781597564724 (alk. paper) AV - RF290 .T39 2013 U1 - 617.8 TAY 23 PY - 2013/// CY - San Diego, CA PB - Plural Publishing KW - Audiology KW - Hearing Aids KW - Practice Management KW - organization & administration KW - Quality of Health Care N1 - Includes bibliographical references and index; Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite ER -