01300cam a2200349 a 4500 4172 4172 17632332 OSt 20191022143023.0 130219s2013 caua b 001 0 eng 2013006765 9781597564724 (alk. paper) 1597564729 (alk. paper) (DNLM)101602405 DNLM/DLC DLC pcc RF290 .T39 2013 WV 270 617.8 TAY 23 Taylor, Brian, 1966- Quality in audiology : design and implementation of the patient experience / Brian Taylor. San Diego, CA : Plural Publishing, c2013. xiii, 317 p. : ill. ; 23 cm. Includes bibliographical references and index. Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite. Audiology. Hearing Aids. Practice Management organization & administration. Quality of Health Care. 7 cbc orignew 1 ecip 20 y-gencatlg ddc STS 0 0 ddc 0 0 82/3 AIISH AIISH 2019-10-22 1 617.8 TAY 1 19296 2023-08-08 00:00:00 2023-04-24 2019-10-22 STS 0 0 ddc 0 0 R-55/2 AIISH AIISH 2020-02-27 0 617.8 TAY 19295 2020-02-27 00:00:00 2020-02-27 RFT