Quality in audiology : design and implementation of the patient experience /
Brian Taylor.
- San Diego, CA : Plural Publishing, c2013.
- xiii, 317 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite.