@book{17680,
	author = {Usha Devadas and Rajashekhar B},
	title = {Acoustic and auditory perceptual characteristics of voice in Call Center Operators },
	publisher = {All India Institute of Speech and Hearing },
	year = {2014},
	url = {http://192.168.102.7/jaiish/index.php/aiish/article/view/775/468}
}